Intelligent Process Automation

A Conversational AI Glossary Entry

October 3, 2018

What is Intelligent Process Automation?

Intelligent Process Automation (IPA) is becoming an increasingly common phrase, and attempts to draw a distinction between the more static, rules based approaches of a typical RPA use case, and the use of similar approaches coupled with a level of machine learning or artificial intelligence (see below), such that the automation is operating in a more dynamic environment where multiple factors, data sources and contextual differences might define the action to be taken.


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