A Conversational AI Glossary Entry

September 28, 2018

What is Flow?

Interaction with a user and a bot compose of a series of word exchange, in a specific manner, is known as a Flow. In other words, steps followed by user and a bot during their conversation constitutes a flow. Let's take an example of ordering a pizza. A bot will have a series of conversation with an user before ordering the pizza.. Like which type of pizza, what will be the size of pizza, any toppings over that, any side dish, etc. This whole conversation take place as a flow, in a sequential manner.


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