Adaptive Automation

A Conversational AI Glossary Entry

October 6, 2018

What is Adaptive Automation?

The term Adaptive Automation is used to describe the use of Heuristics in an automated process such that the automation routine or process will be defined based on previous experiences and executions. Examples of adaptive automation are event management processes in system and application support, or automated security management systems which, over time, learn an ever more accurate pattern of “normal” behaviour and will deliver a different automated response based on deviations from that normal pattern.


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